Through this model, instead of saying, “We need to increase X or Y metric,” you’re saying, “We need to help our customers feel a greater sense of accomplishment or save time while doing it.” Truly human-centric metrics translate well to both sides of the equation - customers and employees. So, regardless of an employee’s position, tenure, expertise or background, CPIs are engaging and intuitive with respect to how they benefit not only the customer but how they fit into the equation of serving both the customer and the organization.
Unlike KPIs, CPIs focus on the social, emotional and functional goals every human strives to achieve in his or her life. To bridge the disconnect, leaders would do well to reframe less accessible business-centric KPIs in the context of human-centric customer performance indicators (CPIs), a term coined by Accenture Interactive. In addition, military and police personnel have non-fraternization policies making relations with beneficiaries of assistance a breach of the standards of conduct.Motivation Moves Mountains: Linking Business Goals With Customer Goals This includes acts of transactional sex, solicitation of transactional sex, and exploitative relationships. This includes any sexual activity with minors or any actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions any actual or attempted abuse of position of vulnerability, differential power or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The UN has a zero tolerance policy with respect to sexual exploitation and abuse.
Assistance to victims of sexual exploitation and abuse committed by UN personnel, including through the work of the Victims’ Rights Advocates.Investigations and subsequent disciplinary action rest with the troop-contributing country, in accordance with the revised model memorandum of understanding (MOU), endorsed by the General Assembly in 2007. Members of military contingents deployed in UN operations remain under the exclusive jurisdiction of their national government.
Investigations and disciplinary measures: The UN (OIOS and/or Mission) investigates civilian and police personnel, and military experts on mission, as well as military personnel not investigated by their Member State.
#Committed personnel code
Clear standards of conduct, such as ‘ The Ten Rules: Code of Personal Conduct’ and the “ No Excuse” cards.Awareness-raising campaigns among personnel and host communities and community-based complaint networks.Training: Conduct and discipline issues are an essential component of pre-deployment and in-mission training, mandatory for all civilian, military and police peacekeeping personnel.This strategy is put into action through: The UN has a three-pronged strategy to address all form of misconduct including sexual exploitation and abuse: prevention of misconduct, enforcement of UN standards of conduct and remedial action. United Nations Secretary-General António Guterres Addressing misconduct Together, let us solemnly pledge that we will not tolerate anyone committing or condoning a crime, and in particular, crimes of sexual exploitation and abuse. "As we serve the world's people and work for peace and the advancement of humanity, the United Nations must be a source of inspiration and a beacon of hope for all. You can view up to date statistics on the Conduct and Discipline in UN Field Missions website. In response, the UN and Member States ensure that all credible allegations are investigated and that appropriate action is taken when allegations are substantiated. Unfortunately, there are cases of misconduct involving peacekeeping personnel.
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